Refund policy
Shipping & Return Policy
Park Avenue
Shipping
All orders are processed and shipped weekly on Tuesdays.
Orders placed after 11:59 PM EST on Monday will ship the following Tuesday. Once your order has shipped, you will receive tracking information via email.
Please ensure your shipping address is correct at checkout. Park Avenue is not responsible for delays, lost packages, or delivery issues caused by incorrect addresses or carrier delays.
All Sales Are Final
At Park Avenue, we are committed to delivering curated, elevated pieces with intentional quality control.
All sales are final.
We do not offer refunds, returns, or exchanges.
Please review your order carefully before completing your purchase.
Damages & Order Issues
We kindly ask that you inspect your order immediately upon delivery.
If you receive:
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A defective item
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A damaged item
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The wrong item
You must contact us within 48 hours of delivery at info@shopparkave.com with:
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Your order number
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Clear photos of the issue
We will review the matter and determine an appropriate resolution at our discretion.
Non-Returnable Items
Because all sales are final, we do not accept returns on:
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Sale items
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Promotional items
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Gift cards
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Custom or personalized pieces
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Accessories and personal wear items
European Union Orders
If merchandise is shipped into the European Union, local consumer protection laws may apply. Please contact us at info@shopparkave.com for assistance.
Questions
For any order-related inquiries, please contact: