Shipping policy

Shipping Policy

Maison de Park Avenue

At Maison de Park Avenue, each order is prepared with intention and care. Please review our shipping details prior to purchase.

Orders require up to 7 business days for processing before shipment.

Business days are Monday–Friday, excluding holidays.
Processing time does not include shipping transit time.
During launches, restocks, or high-volume periods, the full processing timeframe may apply.

You will receive tracking information once your order has been processed and shipped.

After processing, shipping transit time is 7–14 business days, depending on destination and carrier.

Carrier delivery estimates are not guaranteed and may vary due to:

Maison de Park Avenue is not responsible for delays once your order has been transferred to the shipping carrier.

Items marked as Pre-Order will ship according to the estimated ship date listed in the product description.

Pre-order timelines override standard processing and shipping timeframes.

If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise stated.

Customers are responsible for entering the correct shipping address at checkout.

Maison de Park Avenue is not responsible for:

Additional shipping fees will apply for reshipments caused by address inaccuracies.

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

Maison de Park Avenue is not liable for lost or stolen packages after delivery confirmation.

If your tracking indicates delivery but you have not received your package, please contact the carrier directly to file a claim.

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at:

Please include your order number and clear photos of the item and packaging. We will review and determine an appropriate resolution.

International customers are responsible for all customs duties, taxes, and import fees required by their country.

Maison de Park Avenue is not responsible for customs delays.

All purchases are final. We do not offer refunds, returns, or exchanges except as required by applicable law.

Please review your order carefully before completing your purchase.